Player Wellbeing

Responsible Gaming — 99bdt Puts Your Wellbeing First

Gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. At 99bdt, we provide every Bangladesh player with the tools, information, and support they need to stay in control — at every stage of their gaming journey.

21+ Only Strict age verification
Full Limit Controls Deposit, loss & session
24/7 Support Always here to help
Self-Exclusion Instant account pause
Our Commitment

Gaming With Confidence on 99bdt

At 99bdt, responsible gaming is not a footnote in a terms document — it is a foundational part of how we build and operate the platform for Bangladesh players. We believe that cricket betting, live casino games, and slots can be an entertaining and rewarding pastime when approached with clear boundaries and a healthy mindset. Our role is to provide that framework and make it easy to use.

The tools described on this page are available to every registered player at no cost and with no waiting period. Whether you want to set a daily deposit ceiling, take a short break from the platform, or permanently close your account, every option is accessible directly from your account dashboard or through our 24/7 support team.

We also recognise that problem gambling can develop gradually and is not always easy to identify from the inside. That is why 99bdt monitors account activity for patterns that may indicate distress — such as rapid session escalation, repeated failed withdrawal requests, or unusual betting sequences — and proactively reaches out to affected players with support information.

This page explains all responsible gaming tools currently available on 99bdt, the warning signs of problem gambling, how to seek help, and how we enforce our 21+ age restriction across Bangladesh. Please read it carefully and share it with anyone in your household who may access the platform.

Gambling Involves Financial Risk
Never bet more than you can comfortably afford to lose. Gambling should never be used as a method to recover debts, generate income, or relieve financial pressure. If gambling is affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.
Strictly 21+ Platform
The 99bdt platform is available exclusively to adults aged 21 years and above. Age verification is conducted during registration and at the KYC stage. Any account found to belong to a person under 21 will be immediately closed and all funds returned.
Need Help Right Now?
Contact our responsible gaming team at [email protected] or via 24/7 live chat. We respond to all responsible gaming requests within one hour, Bangladesh Standard Time (BST, UTC+6).
Platform Tools

Responsible Gaming Features at 99bdt

Every tool listed below is available to all registered players, free of charge, and can be activated instantly from your account settings or by contacting our support team.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted for that period. Limits take effect immediately when reduced and require a 7-day cooling-off period to increase, giving you genuine protection against impulse decisions.

Loss Limits

Define the maximum net loss you are comfortable sustaining within a set time period. When your loss limit is reached, the platform will automatically restrict further betting activity for the remainder of that period, regardless of available account balance. This prevents chasing losses — one of the most common paths to problem gambling.

Session Time Limits

Set a maximum duration for any single gaming session. When your time limit is reached, the platform will display a prominent reminder and, if you have chosen a hard session limit, will log you out automatically. Session limits help maintain awareness of time spent and prevent extended, unplanned gambling sessions.

Time-Out (Cool-Off)

Take a structured break from the 99bdt platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. You will still be able to withdraw any remaining balance. Time-outs take effect immediately upon request.

Self-Exclusion

If you feel that gambling is becoming a serious problem, you can request a self-exclusion that closes your account for a minimum period of 6 months, or permanently. During self-exclusion, your account cannot be reopened and you will be removed from all marketing communications. Requests are processed within one hour of submission.

Marketing Opt-Out

You can opt out of all promotional communications — bonus offers, reload promotions, and tournament invitations — at any time, without affecting your ability to use the platform. Simply contact [email protected] or update your communication preferences in your account settings. Opt-outs are processed within 24 hours.

Step by Step

How to Activate Responsible Gaming Tools

Activating any responsible gaming feature on 99bdt takes less than two minutes. You do not need to speak to a support agent first — all tools are self-service from your account dashboard. If you prefer human assistance, our team is available around the clock via live chat or email.

Immediate Effect Guarantee
All tools that restrict your activity — deposit limits, loss limits, session limits, time-outs, and self-exclusion — take effect immediately upon confirmation. There is no delay, no pending period, and no minimum balance requirement.
Step 1 — Log In to Your 99bdt Account

Visit the 99bdt platform and log in using your registered mobile number and password. Ensure you are on the correct site at 99bdt.io before entering any credentials.

Step 2 — Navigate to Account Settings

Click on your account avatar or username in the top-right corner of the screen, then select "Account Settings" from the dropdown menu. All responsible gaming tools are grouped under the "Responsible Gaming" tab.

Step 3 — Select the Tool You Need

Choose from Deposit Limits, Loss Limits, Session Time Limits, Time-Out, Self-Exclusion, or Marketing Opt-Out. Each option has a clear description of how it works before you confirm.

Step 4 — Set Your Parameters and Confirm

Enter the amount, time period, or duration that applies to your chosen tool. Review the confirmation screen carefully, then tap "Confirm" to activate. You will receive an immediate on-screen confirmation and a summary email.

Step 5 — Contact Support if You Need Assistance

If you encounter any difficulty activating a tool, or if you require self-exclusion to take effect faster than the self-service flow allows, contact our support team via live chat or at [email protected]. Responsible gaming requests are prioritised and handled within one hour.

Limit Reference

Available Limit Ranges on 99bdt

The table below shows the configurable ranges for each responsible gaming limit type. All amounts are in Bangladeshi Taka (৳). Players may set any value within the minimum and maximum range.

Limit Type Period Options Minimum (৳) Maximum (৳) Effect Delay Status
Deposit Limit Daily / Weekly / Monthly ৳500 ৳200,000 Immediate (decrease) / 7 days (increase) Available
Loss Limit Daily / Weekly / Monthly ৳500 ৳100,000 Immediate (decrease) / 7 days (increase) Available
Session Time Limit Per session 30 minutes 8 hours Immediate Available
Time-Out (Cool-Off) 24h / 48h / 7 days / 30 days 24 hours 30 days Immediate Available
Self-Exclusion 6 months / 1 year / Permanent 6 months Permanent Within 1 hour Contact Support
Marketing Opt-Out Permanent until reversed — — Within 24 hours Available

Limit amounts are indicative and may be subject to adjustment based on account verification status. Players who have not completed full KYC verification may have lower default limits applied. Contact [email protected] for limit queries specific to your account.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience level, income, or how long they have been playing. It rarely announces itself — it tends to develop gradually, often disguised as bad luck or a temporary run of losses. Recognising the warning signs early is the single most important step toward getting help.

The following signs, when persistent or recurring, may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the responsible gaming tools on this page or speak to a support professional.

Spending more money on gambling than you originally intended, or more than you can afford to lose.
Betting more in an attempt to recover previous losses — known as "chasing losses".
Feeling restless, irritable, or anxious when not gambling, or when trying to reduce your gambling activity.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity.
Gambling interfering with work responsibilities, studies, family relationships, or social activities.
Using gambling as a way to cope with stress, depression, loneliness, anxiety, or other emotional difficulties.
Making repeated unsuccessful attempts to cut back on or stop gambling altogether.
Practical Advice

Tips for Healthy Play

01
Set a Budget Before You Start

Decide on a fixed amount you are comfortable losing before you open the platform. Use 99bdt's deposit limit feature to enforce that budget automatically, so that a good run or a bad run does not cause you to exceed it.

02
Treat It as Entertainment, Not Income

Approach every betting or gaming session the same way you would approach a cinema ticket or a restaurant meal — money spent on entertainment, not an investment expected to return a profit. The house always maintains a mathematical edge over time.

03
Take Regular Breaks

Set a session time limit and step away from the screen when it expires. Regular breaks help maintain perspective, prevent emotional decision-making, and reduce the risk of extended gambling sessions that can escalate beyond your comfort zone.

04
Never Gamble Under Emotional Distress

Avoid gambling when you are feeling stressed, upset, lonely, or under the influence of alcohol. Emotional states reduce rational decision-making and increase the likelihood of impulsive, high-risk bets. Use the time-out tool if you recognise this pattern in yourself.

Age Policy

Strict 21+ Age Verification at 99bdt

99bdt operates an absolute minimum age policy of 21 years for all registered players across Bangladesh. This is not simply a policy declaration — it is enforced at every stage of the account lifecycle through a multi-layer verification process.

At registration, all players are required to confirm their date of birth and agree to our age verification terms. Upon first withdrawal request or when triggered by platform risk monitoring, players are required to submit government-issued identity documents — such as a Bangladesh National Identity Card (NID) or passport — confirming their age and identity before any funds are released.

Any account found to belong to a person under the age of 21 will be immediately suspended, all associated funds will be returned to the payment method used for deposit, and the account will be permanently closed. 99bdt takes its obligation to prevent underage gambling with the utmost seriousness.

If you share a device or household with individuals under the age of 21, we strongly recommend using device-level parental controls and ensuring your 99bdt login credentials are stored securely and not accessible to minors. Contact our support team for guidance on parental control tools compatible with your device.

NID Verification

Bangladesh National Identity Card (NID) accepted as primary proof of age and identity during the KYC process.

Passport Verification

Valid Bangladeshi passport also accepted as an alternative proof of age document at the KYC stage.

Zero Tolerance Policy

Any account confirmed to be held by a person under 21 is closed immediately, with no exceptions and no appeal process.

Parental Controls

We encourage parents to use device-level parental controls on shared devices to prevent minors from accessing gambling platforms.

Get Help

You Are Never Alone — Support Is Available

If you are concerned about your own gambling or that of someone close to you, reaching out is the most important step. The 99bdt responsible gaming team and the external organisations below are here to help.

99bdt Support Team

Our responsible gaming specialists are available 24 hours a day, 7 days a week. Contact us via live chat on the platform or by email. All responsible gaming queries are handled in strict confidence and with priority response times.

[email protected]

Live chat — available now

Talk to Someone You Trust

Sometimes the most effective first step is an honest conversation with a family member, close friend, or religious leader you trust. Sharing what you are experiencing removes isolation — the single biggest obstacle to recovery from problem gambling.

Dhaka, Chittagong, Sylhet, and all areas of Bangladesh

Use Our Self-Help Tools

If you are not ready to speak to anyone but know you need a break, use 99bdt's self-exclusion or time-out features immediately. No conversation required — simply navigate to your account settings and activate the tool that fits your situation right now.

Account Settings → Responsible Gaming tab

Ready to Play Safely on 99bdt?

Set your limits, explore our games, and enjoy a responsible gaming experience built around your wellbeing. Our FAQ and Terms & Conditions pages have additional information if you need it. 21+ only. Please play responsibly.

For adults aged 21 and above only. Gambling involves risk.